Inteligencia Emocional y practica clínica en tiempos de pandemia

Autores/as

  • Sara Sierra University of Illinois at Chicago
  • Carlos Eduardo Diaz-Castrillon University of Pittsburgh Medical Center

DOI:

https://doi.org/10.21615/cesmedicina.34.COVID-19.9

Palabras clave:

Inteligencia emocional, Burnout, Profesional de la salud, Pandemia, COVID-19

Resumen

Los cambios generados por la pandemia COVID-19 han significado innumerables retos en la práctica clínica, en los que el personal de salud ha tenido que adaptarse profesional y emocionalmente. Fortalecer la inteligencia emocional en los profesionales de la salud contribuye a su bienestar personal, previene el síndrome de burnout y ayuda a la creación de ambientes laborales seguros, objetivos fundamentales a la hora de enfrentar desafíos como la pandemia actual. Cuatro habilidades de la inteligencia emocional que son particularmente importantes en la práctica clínica  (autoconciencia, autorregulación, conciencia social y manejo de relaciones) son objeto de reflexión en el presente artículo.

Descargas

Los datos de descargas todavía no están disponibles.

Referencias bibliográficas

Liu Q, Luo D, Haase JE, Guo Q, Wang XQ, Liu S, et al. The experiences of health-care providers during the COVID-19 crisis in China: a qualitative study. Lancet Glob Heal [Internet]. 2020 Apr; Available from: https://linkinghub.elsevier.com/retrieve/pii/S2214109X20302047

Lai J, Ma S, Wang Y, Cai Z, Hu J, Wei N, et al. Factors Associated With Mental Health Outcomes Among Health Care Workers Exposed to Coronavirus Disease 2019. JAMA Netw Open [Internet]. 2020 Mar 23;3 (3):e203976. Available from: https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2763229

Kang L, Li Y, Hu S, Chen M, Yang C, Yang BX, et al. The mental health of medical workers in Wuhan, China dealing with the 2019 novel coronavirus. The Lancet Psychiatry [Internet]. 2020 Mar 1 [cited 2020 May 5];7 (3):e14. Available from: http://www.ncbi.nlm.nih.gov/pubmed/32035030

Hall LH, Johnson J, Watt I, Tsipa A, O’Connor DB. Healthcare Staff Wellbeing, Burnout, and Patient Safety: A Systematic Review. Harris F, editor. PLoS One [Internet]. 2016 Jul 8;11 (7):e0159015. Available from: https://dx.plos.org/10.1371/journal.pone.0159015

Maunder R, Lancee W, Balderson K, Bennett J, Borgundvaag B, Evans S, et al. Long-term Psychological and Occupational Effects of Providing Hospital Healthcare during SARS Outbreak. Emerg Infect Dis [Internet]. 2006;12 (12):1924–32. Available from: http://wwwnc.cdc.gov/eid/article/12/12/06-0584_article.htm

Salovey P, Mayer JD. Emotional Intelligence. Imagin Cogn Pers [Internet]. 1990 Mar 28;9 (3):185–211. Available from: http://journals.sagepub.com/doi/10.2190/DUGG-P24E-52WK-6CDG

Mayer JD, Salovey P, Caruso DR. Emotional intelligence: New ability or eclectic traits? Am Psychol [Internet]. 2008;63 (6):503–17. Available from: http://doi.apa.org/getdoi.cfm?doi=10.1037/0003-066X.63.6.503

Bar-On R. The Bar-On model of emotional-social intelligence (ESI). Psicothema [Internet]. 2006;18 Suppl:13–25. Available from: http://www.ncbi.nlm.nih.gov/pubmed/17295953

Goleman D. What makes a leader? Harv Bus Rev [Internet]. 76 (6):93–102. Avail able from: http://www.ncbi.nlm.nih.gov/pubmed/10187249

Mintz LJ, Stoller JK. A Systematic Review of Physician Leadership and Emotional Intelligence. J Grad Med Educ [Internet]. 2014 Mar;6 (1):21–31. Available from: http://www.jgme.org/doi/abs/10.4300/JGME-D-13-00012.1

Mayer JD, Salovey P. The intelligence of emotional intelligence. Intelligence [Internet]. 1993 Oct;17 (4):433–42. Available from: https://linkinghub.elsevier.com/retrieve/pii/0160289693900103

Mayer JD, Salovey P, Caruso DR, Sitarenios G. Measuring emotional intelligence with the MSCEIT V2.0. Emotion [Internet]. 2003;3 (1):97–105. Available from: http://doi.apa.org/getdoi.cfm?doi=10.1037/1528-3542.3.1.97

O’Connor PJ, Hill A, Kaya M, Martin B. The Measurement of Emotional Intelligence: A Critical Review of the Literature and Recommendations for Researchers and Practitioners. Front Psychol [Internet]. 2019 May 28;10. Available from: https://www.frontiersin.org/article/10.3389/fpsyg.2019.01116/full

World Health Organization. International classification of diseases for mortality and morbidity statistics (11th Revision). [Internet]. 2018. Available from: https://icd.who.int/browse11/l-m/

Maslach C, Leiter MP. Understanding the burnout experience: recent research and its implications for psychiatry. World Psychiatry [Internet]. 2016 Jun;15 (2):103–11. Available from: http://doi.wiley.com/10.1002/wps.20311

Birks YF, Watt IS. Emotional intelligence and patient-centred care. J R Soc Med [Internet]. 2007 Aug;100 (8):368–74. Available from: http://www.ncbi.nlm.nih.gov/pubmed/17682030

Dewa CS, Loong D, Bonato S, Thanh NX, Jacobs P. How does burnout affect physician productivity? A systematic literature review. BMC Health Serv Res [Internet]. 2014 Dec 28;14 (1):325. Available from: https://bmchealthservres.biomedcentral.com/articles/10.1186/1472-6963-14-325

Weng H-C. Does the physician’s emotional intelligence matter? Impacts of the physician’s emotional intelligence on the trust, patient-physician relationship, and satisfaction. Health Care Manage Rev [Internet]. 33 (4):280–8. Available from: http://www.ncbi.nlm.nih.gov/pubmed/18815493

Rotenstein LS, Torre M, Ramos MA, Rosales RC, Guille C, Sen S, et al. Prevalence of Burnout Among Physicians. JAMA [Internet]. 2018 Sep 18;320 (11):1131. Available from: http://jama.jamanetwork.com/article.aspx?doi=10.1001/jama.2018.12777

IsHak WW, Lederer S, Mandili C, Nikravesh R, Seligman L, Vasa M, et al. Burnout During Residency Training: A Literature Review. J Grad Med Educ [Internet]. 2009 Dec;1 (2):236–42. Available from: http://www.jgme.org/doi/abs/10.4300/JGME-D-09-00054.1

Bulmer Smith K, Profetto-McGrath J, Cummings GG. Emotional intelligence and nursing: an integrative literature review. Int J Nurs Stud [Internet]. 2009 Dec;46 (12):1624–36. Available from: http://www.ncbi.nlm.nih.gov/pubmed/19596323

Shahid R, Stirling J, Adams W. Promoting wellness and stress management in residents through emotional intelligence training. Adv Med Educ Pract [Internet]. 2018 Sep;Volume 9:681–6. Available from: https://www.dovepress.com/promoting-wellness-and-stress-management-in-residents-through-emotiona-peer-reviewed-article-AMEP

Lin DT, Liebert CA, Tran J, Lau JN, Salles A. Emotional Intelligence as a Predictor of Resident Well-Being. J Am Coll Surg [Internet]. 2016 Aug;223 (2):352–8. Available from: https://linkinghub.elsevier.com/retrieve/pii/S1072751516301429

Kozlowski D, Hutchinson M, Hurley J, Rowley J, Sutherland J. The role of emotion in clinical decision making: an integrative literature review. BMC Med Educ [Internet]. 2017 Dec 15;17 (1):255. Available from: https://bmcmededuc.biomedcentral.com/articles/10.1186/s12909-017-1089-7

Lerner JS, Li Y, Valdesolo P, Kassam KS. Emotion and Decision Making. Annu Rev Psychol [Internet]. 2015 Jan 3;66 (1):799–823. Available from: http://www.annualreviews.org/doi/10.1146/annurev-psych-010213-115043

Garfinkel SN, Zorab E, Navaratnam N, Engels M, Mallorquí-Bagué N, Minati L, et al. Anger in brain and body: the neural and physiological perturbation of decision-making by emotion. Soc Cogn Affect Neurosci [Internet]. 2016 Jan 1;11 (1):150–8. Available from: https://academic.oup.com/scan/article/11/1/150/2375178

Fallowfield L, Jenkins V. Communicating sad, bad, and difficult news in medicine. Lancet [Internet]. 2004 Jan;363 (9405):312–9. Available from: https://linkinghub.elsevier.com/retrieve/pii/S0140673603153925

Heyhoe J, Birks Y, Harrison R, O’Hara JK, Cracknell A, Lawton R. The role of emotion in patient safety: Are we brave enough to scratch beneath the surface? J R Soc Med [Internet]. 2016 Feb 18;109 (2):52–8. Available from: http://journals.sagepub.com/doi/10.1177/0141076815620614

Díaz-Castrillón CE, Cortés N, Rey S, Pineda M, Díaz-Castrillón JF, Sierra Tobón S. Percepción de la Pandemia COVID-19 en los Servicios de Cirugía en Colombia. Rev Colomb Cirugía [Internet]. 2020 May 11;35 (2):290–301. Available from: https://www.revistacirugia.org/index.php/cirugia/article/view/655

Barrett LF, Gross J, Christensen TC, Benvenuto M. Knowing what you’re feeling and knowing what to do about it: Mapping the relation between emotion differentiation and emotion regulation. Cogn Emot [Internet]. 2001 Nov;15 (6):713–24. Available from: http://www.tandfonline.com/doi/abs/10.1080/02699930143000239

Lieberman MD, Eisenberger NI, Crockett MJ, Tom SM, Pfeifer JH, Way BM. Putting feelings into words: affect labeling disrupts amygdala activity in response to affective stimuli. Psychol Sci [Internet]. 2007 May;18 (5):421–8. Available from: http://www.ncbi.nlm.nih.gov/pubmed/17576282

Fessell D, Cherniss C. Coronavirus Disease 2019 (COVID-19) and Beyond: Micropractices for Burnout Prevention and Emotional Wellness. J Am Coll Radiol [Internet]. 2020 Mar; Available from: https://linkinghub.elsevier.com/retrieve/pii/S1546144020302908

Melita Prati L, Douglas C, Ferris GR, Ammeter AP, Buckley MR. EMOTIONAL INTELLIGENCE, LEADERSHIP EFFECTIVENESS, AND TEAM OUTCOMES. Int J Organ Anal [Internet]. 2003 Jan;11 (1):21–40. Available from: https://www.emerald.com/insight/content/doi/10.1108/eb028961/full/html

Beauregard M, Lévesque J, Bourgouin P. Neural Correlates of Conscious Self-Regulation of Emotion. J Neurosci [Internet]. 2001 Sep 15;21 (18):RC165–RC165. Available from: http://www.jneurosci.org/lookup/doi/10.1523/JNEUROSCI.21-18-j0001.2001

Gupta R, Koscik TR, Bechara A, Tranel D. The amygdala and decision-making. Neuropsychologia [Internet]. 2011 Mar;49 (4):760–6. Available from: https://linkinghub.elsevier.com/retrieve/pii/S0028393210004197

Arch JJ, Craske MG. Mechanisms of mindfulness: Emotion regulation following a focused breathing induction. Behav Res Ther [Internet]. 2006 Dec;44 (12):1849–58. Available from: https://linkinghub.elsevier.com/retrieve/pii/S0005796705002743

Shafir T, Tsachor RP, Welch KB. Emotion Regulation through Movement: Unique Sets of Movement Characteristics are Associated with and Enhance Basic Emotions. Front Psychol [Internet]. 2016 Jan 11;6. Available from: http://journal.frontiersin.org/Article/10.3389/fpsyg.2015.02030/abstract

Saarikallio S. Music as emotional self-regulation throughout adulthood. Psychol Music [Internet]. 2011 Jul;39 (3):307–27. Available from: http://journals.sagepub.com/doi/10.1177/0305735610374894

Wood W, Rünger D. Psychology of Habit. Annu Rev Psychol [Internet]. 2016 Jan 4;67 (1):289–314. Available from: http://www.annualreviews.org/doi/10.1146/annurev-psych-122414-033417

Brennan EJ. Towards resilience and wellbeing in nurses. Br J Nurs [Internet]. 2017 Jan 12;26 (1):43–7. Available from: http://www.magonlinelibrary.com/doi/10.12968/bjon.2017.26.1.43

Jun J, Tucker S, Melnyk BM. Clinician Mental Health and Well‐Being During Global Healthcare Crises: Evidence Learned From Prior Epidemics for COVID‐19 Pandemic. Worldviews Evidence-Based Nurs [Internet]. 2020 Jun 22;17 (3):182–4. Available from: https://onlinelibrary.wiley.com/doi/abs/10.1111/wvn.12439

Skinner C, Spurgeon P. Valuing empathy and emotional intelligence in health leadership: a study of empathy, leadership behaviour and outcome effectiveness. Heal Serv Manag Res [Internet]. 2005 Feb 21;18 (1):1–12. Available from: http://journals.sagepub.com/doi/10.1258/0951484053051924

Hojat M, Louis DZ, Markham FW, Wender R, Rabinowitz C, Gonnella JS. Physiciansʼ Empathy and Clinical Outcomes for Diabetic Patients. Acad Med [Internet]. 2011 Mar;86 (3):359–64. Available from: http://journals.lww.com/00001888-201103000-00026

MORRISON J. The relationship between emotional intelligence competencies and preferred conflict-handling styles. J Nurs Manag [Internet]. 2008 Nov;16 (8):974–83. Available from: http://doi.wiley.com/10.1111/j.1365-2834.2008.00876.x

Halpern J. What is clinical empathy? J Gen Intern Med [Internet]. 2003 Aug;18 (8):670–4. Available from: http://link.springer.com/10.1046/j.1525-1497.2003.21017.x

Lyndon A, Zlatnik MG, Wachter RM. Effective physician-nurse communication: a patient safety essential for labor and delivery. Am J Obstet Gynecol [Internet]. 2011 Aug;205 (2):91–6. Available from: https://linkinghub.elsevier.com/retrieve/pii/S0002937811004686

Prezerakos PE. Nurse Managers’ Emotional Intelligence and Effective Leadership: A Review of the Current Evidence. Open Nurs J [Internet]. 2018 May 31;12 (1):86–92. Available from: https://opennursingjournal.com/VOLUME/12/PAGE/86/

Dias-Barbosa C, Balp, Kulich K, Germain N, Rofail D. A literature review to explore the link between treatment satisfaction and adherence, compliance, and persistence. Patient Prefer Adherence [Internet]. 2012 Jan;39. Available from: http://www.dovepress.com/a-literature-review-to-explore-the-link-between-treatment-satisfaction-peer-reviewed-article-PPA

Lotfi M, Hamblin MR, Rezaei N. COVID-19: Transmission, prevention, and potential therapeutic opportunities. Clin Chim Acta [Internet]. 2020 Sep;508:254–66. Available from: https://linkinghub.elsevier.com/retrieve/pii/S0009898120302503

Descargas

Publicado

12-06-2020

Cómo citar

Sierra, S., & Diaz-Castrillon, C. E. (2020). Inteligencia Emocional y practica clínica en tiempos de pandemia. CES Medicina, 34, 59–68. https://doi.org/10.21615/cesmedicina.34.COVID-19.9

Número

Sección

Documento de reflexión no derivado de investigación
Estadísticas de artículo
Vistas de resúmenes
Vistas de PDF
Descargas de PDF
Vistas de HTML
Otras vistas

Algunos artículos similares: